WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE WITH URTHBOX
So I have formed a slight addiction to subscription boxes as of late, organic food boxes to be exact. One of the boxes that I have been getting is the Urthbox. I was decently happy with the boxes up till now. I did have a few problems like noticing others getting items that I didn't get or not getting an item that the insert said should be in it, I contacted them once about this problem actually and here is what they had to say about that
I also had an issue with the large box not having as many items as the website said it would when I subscribed. Nothing huge really, just little things that made me not 100% happy with their service.
Anyways, that was then, this is now...
HERE IS MY STORY OF WHAT IS HAPPENING NOW
Now, obviously, I'm pretty upset. I have been blocked on Facebook and they have not responded to my emails since Friday. I had been talking to someone named Caitlyn before, who could never respond to me before she talked to her "supervisor". I have since sent an email to the person named Travis who I was talking to months ago in the above screen shot, we will see if he responds... I did end up telling Caitlyn that I would pay the $18 for shipping to get my boxes since it's either pay the $18 or get robbed of $70+. They have not responded, I'm getting the feeling that they are just never going to send me the THREE boxes that I am subscribed to.(now four since I unfortunately got another gilt voucher months before this happened).
I've been on a bit of a war campaign now, trying to get some attention to try and get my issue taken care of. Meanwhile I have run into many other people who have issues with this company. I have compiled screen shots of some that I have found so far. I even found a video complaint on Youtube.
BRACE YOURSELF, COMPLAINTS ARE COMING
HERE IS THE VIDEO
Now back to war.... #URTHBOXexposed
I received a call today from Adam Long with Urthbox. He has apologized for the issue that I have been dealing with and says they will be sending out my boxes and will not be charging me the extra shipping cost. He agrees that this was not my fault since they did not have a place on the website to change your address. According to Adam, they have brought on some new customer service agents recently so this is the reason for the bad service I had received. I really enjoy receiving their boxes, it really is one of the best boxes out there for healthy Non-Gmo snacks. But a company is more than just their product. So, hopefully this is a step in the right direction for Urthbox, since their customer service seems to have been lacking in the past.
I have been waiting to make this update, as I was waiting to see how this was going to play out. Since I have requested that Adam respond to my last emails, through email, and that has not happened, it appears that our correspondence has ended. I will say that I have received the tracking information for my August boxes finally, but not before being bullied into keeping my mouth shut about this whole experience. It has come to my attention that their "legal team", is talking about "taking action" against me for what they are calling "defamation/libel". Which are false accusations considering everything contained in this blog post (and anything I have said elsewhere), is either my opinion of their company and how they handle their customers or a FACT of what my experience was. I do NOT plan on taking this down, even if they brought me to court they could not make me take this down, as I am protected by my 1st amendment rights for Freedom of Speech. I am once again SHOCKED by this companies actions in choosing to try and bully me after they messed up already. The email below shows the statement that their "legal team" wants to take action against me.
Now, to clarify, in the second email where he says he spoke to me, that was the first time he called me apologizing and saying that they would send me my boxes. I apparently misunderstood what he meant when he mentioned their legal team. I took that as they were mad at them for all of the issues that have been going on. My bad, there is a reason why I prefer communication through text, I can't hear very well over the phone sometimes. Another clarification on this is that he actually requested that I either take down the posts, or update them. I complied as I took it as, either you do this, or we will not send you your boxes. Obviously, I decided to update instead as I have values that I hold myself to and do believe that it would be wrong for me to remove this post for so many reasons.
The fact that this email was sent to me is very confusing in itself, it was in a string of emails that was cc'd to me. Seems to me that it is just a scare tactic to try and get me to be silent. I will not be silenced though, I know my rights and I understand the laws. I have done nothing wrong, and people deserve to have transparency.